CloudMyLab Registration and Account Creation Guide

CloudMyLab Registration and Account Creation Guide


INTRODUCTION


PREFACE

This document outlines how to access and use the service on Cloud My Lab infrastructure.

AUDIENCE


This document is intended for use for Enterprise Customer and Partners only.


SCOPE

The scope of this document is to ensure that the user understands the environment specifically.


Getting Access to POD


USER REGISTRATION  FOR NEW USERS


Navigate to the custom URL provided to you in the on boarding Document. Click on Register and fill in the required details for registration.






           























While Registering you need ensure that you are using 14 Character Complex Password
Check out our Password Setup and Reset Password Guide.
Once you see registered successfully, click on “Back to Login” as shows in previous screenshot
TextDescription automatically generated




Click on Login  using the credentials you created in previous step

Graphical user interface, applicationDescription automatically generated



















A successful login will drop you in a dashboard portal like below















    PASSWORD RESET INSTRUCTIONS


    Navigate  to the custom URL provided to you in the on boarding Email. Click on Login and then forgot password.



    Enter the registered email address and click continue. Make sure you type in the user email correctly and an email will be sent to your inbox



    If email doesn’t show up in box,  kindly check your spam folder for password reset email from  CloudMyLab <webservices@cloudmylab.com>




    Click on "click here" to start password reset process




    Common Errors
    Password Constraint Rules Failed








    Please ensure that you are using a Strong 14 Character password
    Check out our Password Setup and Reset Password Guide.

    SUPPORT INFORMATION

    CloudMyLab support for Enterprise Customers and Partners 
    US business hours Phone Support: 1-408-201-9381

    Monday through Friday: 7:00 AM to 11:00 PM EST
    Saturday: 09:00AM -5:00PM EST
    24/7 Chat and Email Support 
    Sundays: Email only support.

    CloudMyLab support for Web and General Customers 

    24/5 Chat and Email Support 
    Saturday and Sundays: Email only support.
    Email: support@cloudmylab.com



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